Frequently Asked Questions
This page is designed to answer frequently asked questions and help you to resolve problems you may have with using any of the websites owned by Dragon Artworks LLC., finding products and making purchases from our online stores. If you have a question that is not answered here on this page please feel free to visit the contact us to email us our call the toll-free number listed at the top and bottom of this page.
Click The Topics Below to View the Answers.
How Do I Order From Your Websites?
Step 1) To order from one of our websites simply add an item to your cart and you will be redirected to the shopping cart page where you will be presented with a list of the items you have added to your cart. After inspecting your cart you may click the checkout button to pay here on our site or the checkout with PayPal button to make your payment at PayPal.com.
If you wish to order additional items you may click any of the links at the top or left side of the page to continue shopping. You may return to the shopping cart page or begin checkout at any time by clicking the links at the top right of the page.
Step 2) After you have added all of the items you wish to order to your shopping cart, just click the checkout link at the top right of the page (in the drop down menu if you are using a smartphone) and provide us with your billing address, choose a shipping method and enter your payment information.
Step 3) During the checkout process you may choose a different shipping address before confirming your order. Once you have verified all of the information for your order is correct, simply press the confirm order button to complete your order. You will receive an order confirmation email immediately after completing your order. If you do not receive an order confirmation email within one hour please contact us to confirm your order was successfully processed.
PayPal members may choose PayPal Express Checkout by selecting that option on the shopping cart page, which will send you directly to PayPal.com where you may make your payment on their secure site.
Who Owns and Operates Dragon Artworks LLC.?
Dragon Artworks LLC. is an American company, so you can rest assured you are dealing with a legitimate business based in the United States of America. We are a family owned and operated business based in the state of Florida.
Dragon Artworks LLC. was founded in 2008 by James Turner, a co-owner of Web Central Ltd, which has been doing business online and offline since 1998. Because of our sound business policies and professional customer support we have succeeded where countless other Internet companies have failed.
What Payment Methods Do You Accept?
Dragon Artworks LLC. accepts secure Visa, MasterCard, Discover or American Express credit card payments directly on each website or PayPal Members may choose PayPal Express to pay with any major credit card at PayPal.com. We also accept personal and business checks from our customers in the United States.
What Types of Shipping Do You Offer?
We currently offer United States Postal Service shipping services within the United States and to many other countries. UPS shipping is also available to our customers in the United States. Please visit the shipping and returns page on the site you wish to order from for detailed information on our shipping and returns policies.
What is Your Return Policy?
We offer a 30 day money-back guarantee on all purchases (excluding custom orders). Please visit the shipping and returns page on the site you wish to order from for detailed information on these policies.
What are Your Privacy and Conditions of Use Policies?
How Do I Know It's Safe to Shop On Your Sites?
All of our websites use industry standard SSL technology to encrypt all personal and financial information you provide during your visit. We are so confident that our websites are secure that we offer a Safe Shopping Guarantee (posted on each online store).
All pages requesting personal or financial information are secured. You may verify the security of our website by placing your mouse pointer over or clicking the closed lock in the address bar at the top of your browser during checkout or when signing up for an account.
The SSL encryption technology used on our websites is the same technology used to protect your information on virtually every trusted site on the Internet. We also have in place additional security measures and practices designed to provide a safe shopping experience for our customers.
How Do I Get a Discount Coupon?
The best way to get a discount coupon is to sign up for our newsletter. Our newsletter subscribers are normally the first to receive notice of special offers, upcoming sales and the grand opening of new websites. At times we also offer discount coupons to loyal customers, who have placed large or multiple orders, though that is not always the case and depends on the quantity and type of product/products ordered.
If you have any questions about our discount coupons or would like to ask if any are currently available you may contact us via email by visiting the contact us page or call the toll-free number posted at the top and bottom of every page.
What Other Websites Do You Own?
You may visit the network websites page to view a list of websites owned and operated by Dragon Artworks LLC. Please note our network of sites is still growing, and additional websites will be added in the future. Please bookmark the home page of this website or the network websites page if you would like to stay up to date. You may also subscribe to our newsletter to receive updates, special offers and additional information about our company.
Having Problems Finding an Answer to Your Question?
Although this page is designed to answer frequently asked questions, it is impossible to answer every question you may have here on this page. Please contact us if you need help, our friendly customer staff is always happy to answer any questions you may have.